• (614) 777-8833

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Terms of Service - FAQ

What forms of payment do you take?

Credit Card: We accept Visa, Mastercard, Discover and American Express & Paypal

Money Orders or Checks: We gladly accept all types of money orders and personal or business checks (you may also send cash at your own risk). Checks take between 5 and 10 days to clear. Please contact us to make sure the item you are interested in is in stock. Send checks or money orders to:

River’s Edge Cutlery

3977 Trueman Blvd

Hilliard Oh 43026

 

Do you offer Gift Certificates?

We do offer gift certificates! Just search for "Gift Certificate" and purchase like you would an actual item.


Do I have to pay sales tax?

If you are located in Ohio you will have to pay sales tax.


I have a question on my charges.

Please contact us for further assistance, 614-777-8833

 

I need a copy of my receipt/invoice.

You can log into your account (the account link is visible in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo). You can then click on any order you have placed and see the invoice.


When will my credit card be charged?

When you place an order, your credit card will be authorized for the total amount of your order. Your card will not be actually charged until your order ships.

I am not Military / LE, can I purchase an Automatic Knife?

Buyer assumes ALL responsibilities when purchasing an Automatic Knife. Please check your local laws and regulations reguarding such.

Automatic Knife Laws & Assisted Knife Laws. The Switchblade Act, (Pub.L. 85-623, 72 Stat. 562, enacted on August 12, 1958, and codified in 15 U.S.C. § 1241–1245), as may be amended, (the “Act”) prohibits shipment of automatic knives across state lines, with the following exceptions:

(a) to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;

(b) to supply or procurement officers of the National Guard, the Air National guard, or militia of a state, territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;

(c) to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any State or Territory, or any county, city or other political subdivision of a State or Territory;

(d) to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs (a), (b), and (c).

Sections 1242 and 1243 of the Act shall not apply to:

(e) any common carrier or contract carrier, with respect to any switchblade knife shipped, transported, or delivered for shipment in interstate commerce in the ordinary course of business;

(f) the manufacture, sale, transportation, distribution, possession, or introduction into interstate commerce, of switchblade knives pursuant to contract with the Armed Forces.

(g) the Armed Forces or any member or employee thereof acting in the performance of his duty;

(h) the possession, and transportation upon his person, of any switchblade knife with a blade three inches or less in length by any individual who has only one arm; or

(i) a knife that contains a spring, detent, or other mechanism designed to create a bias toward closure of the blade and that requires exertion applied to the blade by hand wrist, or arm to overcome the bias toward closure to assist in opening the knife.

There are some areas within the United States of America where we simply cannot ship certain restricted items (e.g. defense sprays, automatic knives, stun guns, knuckles, police batons, etc.). These areas include, but are not limited to: portions of Alaska, California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Indiana, Kansas, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Tennessee, Texas, Vermont, Washington, and Wisconsin. Exceptions are made as local laws permit (proper ID may be required at the time of purchase).


How do I return an item?

Please contact us for a return authorization number before sending items back.  Return shipments that do not include an RMA# will be returned to sender.

Returns are accepted on NEW, UNUSED items within 30 days of receipt. Shipping charges will not be refunded.  Orders that qualify for free shipping will have the original shipping cost and any Paypal / Credit card fees incurred deducted from the refund amount. Items that are received by the customer as defective or not as described can also be returned for a full refund or exchange within 7 days of receipt. All original accessories, packaging, tags, etc. must be included and in new condition when returning any item. Flashlights, knives, and any other items that show sign of wear or are not in 100% brand new, original condition will not be accepted for return.

Abuse Testing:  We will not accept returns on flashlights or other items that show abuse, water immersion, or otherwise tested outside of basic functional operation.  If the light fails during your testing, it will then be a warranty issue if the manufacturer's warranty covers the issue.  Please check the manufacturer's warranty policy for coverage and the user manaul for proper care.

Items Excluded From Return:  Batteries  and other consumable items will not be eligible for return unless received as defective

Excessive Returns:  Customers that have a history showing an excessive number of returns may be required to pay a 15-30% restocking fee on any returned items.