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Route Purchase Protection FAQ

At REC, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. By purchasing shipping insurance with Route, completing a claim is a click away, and your claim is processed within 24 hours. Route is easy, fast, and it helps get any shipping issues resolved as quickly as possible!

What is Route Package Protection?

In an effort to provide more safety, assurance, and insurance for our amazing customers, we’re happy to announce that REC is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for REC shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise. 

Q: WHAT IS ROUTE?

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.

Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?

You can file a one-click claim through the email that Route sends you after you check out, or you can file here.

Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?

Yes! Any replacement orders that are placed by Route are still insured by Route.

Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?

Route’s terms and conditions are listed here.

Q: IS ROUTE A LICENSED INSURANCE COMPANY?

Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance. 

Q: If I choose not to buy Route Purchase Protection, will my package still be covered against loss, theft or damage?

If you have an issue, of course we will do what we can to make it right, But please understand, we cannot be liable for lost or stolen packages. Those incidents are out of our hands, we recommend you opt for Route at checkout as a safeguard against unforeseen circumstances.