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Shipping, Returns & FAQ's

SHIPPING POLICY, RETURNS 

& CUSTOMER FAQS

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WHEN WILL WE SHIP?

All orders recieved before 3pm EST on weekdays will ship the same day. After 3pm your order will be sent the following day. Items over $99 will receive free shipping
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PAYMENTS

We accept Credit Cards, Afterpay & Sezzle. You can also use a gift certificate. 

*Please note that returns from Afterpay & Sezzle will aquire a transaction fee, See below in the FAQ's for more info.

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EXCHANGE & RETURN

Batteries, shaving razors, soaps, aftershaves, and other consumable items are not eligible for returns unless received as defective. 

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CUSTOMER SERVICE

We do our best to provide all needed information here on our website but, if you can't find your answer, give us a call! 614-777-8833

PLEASE READ OUR TERMS & CONDITIONS CAREFULLY!

How Do I Return An Item? 

Submit all returns through our website
1. Log in to your profile 

2. Go to "ORDERS" 

3. Find the order and click on "RETURN ITEMS" 

4. Submit a RETURN REQUEST 

5. Once your request is approved you will get an email that instructs you how to send the item back

TERMS & CONDITIONS

We want to make sure you're happy with your purchase, so here's the lowdown on our return policy:


- You can return new and unused/uncarried items within 30 days of receiving them.


- Please note that original shipping charges won't be refunded. If your order qualified for free shipping, we'll deduct the actual shipping cost from your refund.


- When returning an item, make sure to include all the original accessories, packaging, tags, and everything else (ie, moisture packets, stickers, plastic bags, Swag, etc) in new condition. Items showing signs of wear or use won't be accepted. (This includes the item being carried)


- If you placed your order using Afterpay or Sezzle, there will be a 5% fee deducted from your refund to cover the transaction costs associated with these services. Unfortunately, we as a seller are not able to recover the fees we pay for accepting these payment types. If you choose to get the refund in REC Store Credit, we will NOT deduct these fees from your return and you will get the full amount (minus original Shipping) on your online account for your next purchase at REC.


- If a reward coupon was used on the purchase, and the items are returned: Unfortunately, the coupon is lost, and the reward points do not go back to your account. Under certain circumstances, we can manually add back your points; this is done on a case-by-case basis. Please email customerservice@riversedgecutlery.com to inquire if your order is eligible.


- Defective items are a special case. If you receive a damaged or defective item, please reach out to us WITHIN 24 HOURS OF RECEIVING THE ITEM, so we can handle it individually.


- Oh, and one last thing: please don't attach tape, adhesives, or shipping labels directly to the product packaging when you return an item. Product packaging must be boxed before sending. This maintains the integrity of the packaging and helps us process your return more smoothly.


Your satisfaction matters to us, and we're here to help with any questions or concerns you may have.
If you happen to receive a faulty item or if we accidentally send you the wrong product, don't worry! We've got you covered. Just drop us a message by replying to the email you received, and we'll arrange a shipping label for you. We'll look at your specific situation to ensure everything goes smoothly because each case is unique. Your satisfaction is our top priority!
In the case of warranty issues and claims, the resolution process will be coordinated directly between the buyer and the manufacturer. Please note that all expenses associated with shipping items back to the manufacturer will be the buyer's responsibility. However, in most instances, once you get in touch with the manufacturer, they will usually assist by providing a return shipping label for your convenience.
We don't accept returns on personally customized goods. Any and all customizations on an item bought, including laser markings, are not eligible for returns or exchanges. Also, Certain items like batteries, shaving razors, soaps, aftershaves, and other consumables typically can't be returned unless they arrive in a defective condition. Items: We're here to assist if you encounter any issues with these products.
If you're returning a clothing item that might have been tried on, we can't consider it new anymore. In such cases, we'll discount it and offer it for sale in our showroom. As a result, we can only provide a refund in the form of store credit for your future online purchases.
Customers who have a track record of making an unusually high number of returns may be asked to cover a restocking fee of 10-15% for any items they return. We evaluate this on a case-by-case basis to ensure fairness.

SHIPPING TERMS & CONDITIONS

At this time, REC does not offer International Shipping. Please email customerservice@riversedgecutlery.com with any and all questions. 
When purchasing an automatic knife from REC, you are responsible for knowing and abiding by your local laws. We have the right to cancel any orders for automatic knives that are going to states where they are illegal to purchase, own, and/or carry. Please reach out to us: customerservice@riversedgecutlery.com if you reside in one of these states, but are Active Military, Law Enforcement, or a First Responder. Below is a map of the USA with designations of where autos are and are not allowed by law. Please do your research before purchasing! If an order has to be cancelled and you have chosen to use Afterpay or Sezzle, there will be a 5% fee deducted from your refund. 


On the map below, the Black and Dark Gray States (HI, NM, MN, MD, DE, VT, DC, NJ, & Parts of NY) are the states where commerce with autos is prohibited. We will NOT ship an Automatic knife to these states. Sorry for the inconvenience!

UPDATE: As of 5/14/24, Hawaii is now considered a "Gold State" on the map below.


NOTE: WE CANNOT SHIP AUTOMATIC KNIVES OUTSIDE OF THE COUNTRY, THANK YOU FOR UNDERSTANDING. 

If your package is stuck in the "package acceptance pending" status with the USPS, it's pretty normal these days, unfortunately. We see this a lot, where the package will not show any scans at all and then just show up at your door randomly. Even though it looks like it's not moving, most likely it still is.


Unfortunately, we can't see any more info than what you see. The good news is, packages rarely actually get lost, just sometimes delayed. Thank You for your patience! 

If you choose to pay for Expedited shipping, PLEASE understand that once the item leaves REC, it is in the hands of the carrier. If your item does not make it to its destination in the quoted time from the carrier, Please be patient. Some Expedited Shipping methods are eligible for a refund, but on a case-by-case basis. When full refunds occur due to a defective item, Expedited shipping charges are not refunded. Please reach out to customerservice@riversedgecutlery.com with any issues. 
In the event of a tracking number stating your item was delivered, but you did not receive the item, you must notify REC within 24 hours of the tracking stating delivery. The first step in investigating the situation is for us to obtain a Geo-Scan from the carrier. When available, this scan is proof that the item was delivered correctly. Unfortunately, People stealing packages off of porches/doorsteps is an ongoing and increasing issue we all have to deal with. REC IS NOT RESPONSIBLE FOR STOLEN PACKAGES. While we do everything we can to make things right, please understand that package theft is out of our control, and we will not be held liable. If you would like to have a signature required for delivery, you must state this in your order notes. If you have an ongoing issue with package theft, besides having a camera on your doorstep, please consider getting a P.O. Box to have packages mailed to. 
If your shipment is either:
  • Officially marked "LOST IN TRANSIT" by the carrier
  • Shows no movement for 4+ weeks (excluding holidays)
REC will:
  1. Issue full store credit for future purchases, OR
  2. Reship the item if in stock
If the original shipment arrives later:
  • Contact REC to either:
    • Get a return label to send it back
    • Purchase the recovered item
Questions? Email customerservice@riversedgecutlery.com
Signature Confirmation
If you would like a signature to be required for delivery, please specify this in your order notes. Once we calculate the extra fee, we will send you an email with a cart link to pay for this fee. Please be aware that us placing "Signature Confirmation" on your package does NOT guarantee that a signature will be required by the carrier. It is the carrier's responsibility to enforce this. 


Route Protection Insurance

Route package protection is a service that acts as shipping insurance, covering your order if it's lost, stolen, or damaged during transit. By paying a small fee at checkout, you can secure a quick and easy claim process through Route's app or email, and receive either a replacement or a refund for your items. This protection provides peace of mind against common shipping issues and is distinct from the retailer, with Route handling the claims process directly. For more info on this service, click HERE 

OTHER TERMS & CONDITIONS

All Sales are final on discontinued / sale items. If an item goes on sale within 10 days of purchase, upon contacting us, we will issue the difference back to you in the form of store credit on the REC site. THIS DOES NOT APPLY TO BLACK FRIDAY / CYBER MONDAY SALES. WAITING FOR THOSE SALES IS A GAMBLE ON AVAILABILITY, AND REC WILL NOT HONOR BLACK FRIDAY / CYBER MONDAY SALE PRICING ON ANY DAY BUT THE SALE DAYS. THANK YOU FOR UNDERSTANDING! 

Feel free to contact us about matching another retailer's price. The retailer must be an AUTHORIZED, reputable, known seller, and the item must be IN STOCK at this retailer in order for us to consider matching their price. We cannot match Amazon, Walmart, or any other "marketplace" type of sellers' pricing, as most likely they are not an authorized dealer. Please email customerservice@riversedgecutlery.com with any and all questions.

Unless specifically expressed in an item’s description, all products sold through River’s Edge Cutlery and riversedgecutlery.com are BRAND-NEW items. River’s Edge Cutlery is an authorized dealer for the brands it carries. As such, it reserves the right to open, inspect, and/or reseal product packaging, as necessary, to ensure and preserve the quality of the items it sells. If River’s Edge Cutlery exercises this right through the quality control process, the brand-new condition of these items remains intact.

Return requests that assert a defective product claim based solely upon the presence, absence, or condition of seals on an item’s factory packaging will not be accepted. These returns will be treated as a return of brand-new merchandise and be subject to our standard return policy. Returns based on a manufacturing defect or other legitimate issue with the product will be covered under River’s Edge Cutlery’s standard return policy. As always, River’s Edge Cutlery reserves the right to deny a return request if a product is returned with signs of use or is returned in a condition that is otherwise not brand-new.

Vero Knives
Knives with an uneven grind, poor action, small nick, lockstick, an off-center blade or that an edge that is just not as sharp as you'd like it are not considered defective.
While we will be more than willing to fix the grind, tune the action, or even replace the knife with a different one, we will not provide a return shipping label and the return would still incur any return fees mentioned above. Thank you for understanding!
Will my item be opened and inspected before shipment? 
WE DO NOT OPEN ITEMS

We do not open and inspect items before shipment. Most customers would prefer their items unopened. We can make an exception if you require it. 

UNLESS YOU REQUEST IT

If you require a QC check before the item ships to you, please let us know in the notes section of your order! We will be more than happy to do this for you.

WHAT IS THE DEAL WITH FREE SHIPPING? 

When your order totals $99 or more, you're eligible for free USPS Ground Advantage shipping, which takes approximately 5-7 days in the CONUS (Continental United States). To take advantage of this offer, be sure to select the "free shipping" option during checkout.
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OVERSIZED PACKAGES

Please take note that certain oversized items do not qualify for our FREE shipping promotion and will have shipping costs applied at the checkout.


During the checkout process, you'll have the opportunity to choose from multiple shipping options. However, please be aware that some items may not be eligible for your selected shipping method. In such cases, we reserve the right to adjust your shipping selection accordingly.


DELIVERY TIMES? 

It's important to keep in mind that delivery times can vary, and unfortunately, we cannot provide any guarantees at this time. Once the item leaves here, we have no conrol of how long it takes to get to you.

Once your order has been shipped, you'll receive a tracking number via email. If you don't see it in your inbox, please check your Spam folder, as it may have ended up there.

TRACK YOUR PACKAGES HERE!

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