Returns, Shipping Info and F.A.Q's

- If a reward coupon was used on the purchase, and the items is returned: Unfortunately, the coupon is lost and the reward points do not go back to your account. Under certain circumstances, we can manually add back your points, this is done on a case by case basis. Please email customerservice@riversedgecutlery.com to inquire if your order is eligible.

We adhere strictly to customs regulations and will not falsify any customs forms. 

Falsifying customs documents is illegal, and we will not do it, so please do not ask.

Additionally, please be aware that we do not cover any of your country’s import duties or customs charges. Regardless of the shipping method or the item purchased, these fees remain your responsibility. 

As a buyer, it is your sole responsibility to verify whether an item can be shipped to your country. We recommend that you either research your country’s import guidelines online or directly contact your country’s customs department. If an item we ship is returned by your country’s customs or postal service for any reason, we will issue a refund for the purchase price, minus the shipping fees. 

Some of the companies we work with have specific policies that prohibit the export of their products. 

These companies include: Benchmade, Zero Tolerance (ZT), Leatherman, SureFire, and Work Sharp. 

Products by these products are restricted from sale outside the United States.

Please be aware of these limitations when considering your purchase. 

NOTE: WE CANNOT SHIP AUTOMATIC KNIVES OUTSIDE OF THE COUNTRY, 

THANK YOU FOR UNDERSTANDING. 

Feel free to reach out to customerservice@riversedgecutlery.com if you have any questions! 

On the map below, the Black and Dark Gray States (HI, NM, MN, MD, DE, VT, DC, NJ & Parts of NY) are the states where commerce with autos are prohibited. We will NOT ship an Automatic knife to these states, Sorry for the inconvenience!

NOTE: WE CANNOT SHIP AUTOMATIC KNIVES OUTSIDE OF THE COUNTRY, THANK YOU FOR UNDERSTANDING. 

If your package is stuck in the "package acceptance pending" status with the USPS, it's pretty normal these days, unfortunately. We see this a lot where the package will not show any scans at all and then just show up at your door randomly. Even though it looks like it's not moving, most likely it still is.

Unfortunately, We can't see any more info than what you see. The good news is, packages rarely actually get lost, just sometimes delayed. Thank You for your patience! 

Unless specifically expressed in an item’s description, all products sold through River’s Edge Cutlery and riversedgecutlery.com are BRAND NEW items. River’s Edge Cutlery is an authorized dealer for the brands it carries. As such, it reserves the right to open, inspect, and/or reseal product packaging, as necessary, to ensure and preserve the quality of the items it sells. If River’s Edge Cutlery exercises this right through the quality control process, the brand-new condition of these items remains intact.

Return requests that assert a defective product claim based solely upon the presence, absence, or condition of seals on an item’s factory packaging will not be accepted. These returns will be treated as a return of brand-new merchandise, and be subject to our standard return policy. Returns based on a manufacturing defect or other legitimate issue with the product will be covered under River’s Edge Cutlery’s standard return policy. As always, River’s Edge Cutlery reserves the right to deny a return request if a product is returned with signs of use or is returned in a condition that is otherwise not brand-new.