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Returns Shipping info and payments

Payments, Shipping & Returns Info

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WHEN WILL WE SHIP?

All orders recieved before 3pm EST on weekdays will ship the same day. After 3pm your order will be sent the following day. Items over $50 will receive free shipping
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PAYMENTS

We accept credit cards, Sezzle, and Afterpay. You can also use a gift certificate. Note that returns from Afterpay and Sezzle will aquire a 5% restocking fee

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EXCHANGE & RETURN

Batteries, shaving razors, soaps, aftershaves, and other consumable items are not eligible for returns unless received as defective. 

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CUSTOMER SERVICE

We do our best to provide all needed information here on our website but, if you can't find your answer, give us a call! 614-777-8833

How Do I Return An Item? 

Submit all returns through our website
1. Log in to your profile 

2. Go to "ORDERS" 

3. Find the order and click on "RETURN ITEMS" 

4. Submit a RETURN REQUEST 

5. Once your request is approved you will get an email that instructs you how to send the item back

We want to make sure you're happy with your purchase, so here's the lowdown on our return policy:


- You can return new and unused items within 30 days of receiving them.


- Please note that original shipping charges won't be refunded. If your order qualified for free shipping, we'll deduct the actual shipping cost from your refund.


- When returning an item, make sure to include all the original accessories, packaging, tags, and everything else in new condition. Items showing signs of wear or use won't be accepted.


- If you placed your order using Afterpay or Sezzle, there will be a small restocking fee (5%) to cover the costs associated with these services. Unfortunately, we can't recover the fees we pay for using them.


- Defective items are a special case. If you receive a damaged or defective item, please reach out to us so we can handle it individually.


- Oh, and one last thing: please don't attach shipping labels directly to the product packaging when you return an item. Product packaging must be boxed before sending. This manitains the integrity of the packaging and helps us process your return more smoothly.


Your satisfaction matters to us, and we're here to help with any questions or concerns you may have.
If you happen to receive a faulty item or if we accidentally send you the wrong product, don't worry! We've got you covered. Just drop us a message by replying to the email you received, and we'll arrange a shipping label for you. We'll look at your specific situation to ensure everything goes smoothly because each case is unique. Your satisfaction is our top priority!
Certain items like batteries, shaving razors, soaps, aftershaves, and other consumables typically can't be returned unless they arrive in a defective condition. We're here to assist if you encounter any issues with these products.
If you're returning a clothing item that might have been tried on, we can't consider it new anymore. In such cases, we'll discount it and offer it for sale in our showroom. As a result, we can only provide a refund in the form of store credit for your future online purchases.
Customers who have a track record of making an unusually high number of returns may be asked to cover a restocking fee of 10-15% for any items they return. We evaluate this on a case-by-case basis to ensure fairness.
In the case of warranty issues and claims, the resolution process will be coordinated directly between the buyer and the manufacturer. Please note that all expenses associated with shipping items back to the manufacturer will be the buyer's responsibility. However, in most instances, once you get in touch with the manufacturer, they will usually assist by providing a return shipping label for your convenience.
Vero Knives

Knives with an uneven grind, poor action, small nick, or an off-center blade are not considered defective

While we will be more than willing to fix the grind, tune the action, or even replace the knife with a different one, we will not provide a return shipping label, that would be the buyer's responsibility. Thank you for understanding.

Will my item be opened and inspected before shipment? 

WE DO NOT OPEN ITEMS

We do not open and inspect items before shipment. Most customers would prefer their items unopened. We can make an exception if you require it. 

UNLESS YOU REQUEST IT

If you require a QC check before the item ships to you, please let us know in the notes section of your order! We will be more than happy to do this for you.

WHAT IS THE DEAL WITH SHIPPING? 

When your order totals $50 or more, you're eligible for free USPS Ground Advantage shipping, which takes approximately 5-7 days in the CONUS (Continental United States). To take advantage of this offer, be sure to select the "free shipping" option during checkout.
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OVERSIZED PACKAGES

Please take note that certain oversized items do not qualify for our FREE shipping promotion and will have shipping costs applied at the checkout.


During the checkout process, you'll have the opportunity to choose from multiple shipping options. However, please be aware that some items may not be eligible for your selected shipping method. In such cases, we reserve the right to adjust your shipping selection accordingly.


DELIVERY TIMES? 

It's important to keep in mind that delivery times can vary, and unfortunately, we cannot provide any guarantees at this time.

Once your order has been shipped, you'll receive a tracking number via email. If you don't see it in your inbox, please check your Spam folder, as it may have ended up there.

TRACK YOUR PACKAGES HERE!